14-Day Money-Back Guarantee

Refund Policy

Last updated: August 27, 2026 • Effective immediately

Refund Terms at a Glance

14-Day Return Window: You can request a full refund within 14 calendar days from your purchase date.
Processed via Lemon Squeezy: All refunds are issued directly back to your original payment method.
License Deactivation: Your commercial license key will be automatically revoked upon refund confirmation.

1. 14-Day Refund Guarantee

We want you to be completely satisfied with JustAddVoice. Because JustAddVoice is downloadable digital desktop software, we provide a standard 14-day refund policy from the date and time of purchase for both Annual Access subscriptions and Lifetime Licenses.

If the Software does not meet your expectations or does not run satisfactorily on your hardware, you are eligible to request a full refund within this 14-day window.

2. Merchant of Record & Refund Processing

All orders and financial transactions for JustAddVoice are managed by our Merchant of Record, Lemon Squeezy LLC.

Once a refund is approved, Lemon Squeezy will process the refund back to your original payment method (Credit Card, PayPal, or other supported payment providers). Refunds typically appear in your account within 3 to 7 business days, depending on your financial institution.

3. License Key Invalidation & Deactivation

Upon issuance of a refund:

Your commercial license key will be permanently deactivated and blacklisted in our licensing database.
The Software installed on your desktop will revert to unlicensed status.
You agree to cease using the Software and remove any installed local instances.

4. How to Request a Refund

To initiate a refund, please send an email to [email protected] or reply directly to your Lemon Squeezy order confirmation email with the following information:

• Order Number / Lemon Squeezy Receipt ID

• Email Address used at checkout

• License Key associated with the purchase

• Brief reason for your refund request (optional, to help us improve)

Our support team will review and process your request within 24–48 hours.

5. Exceptions and Abuse

Refund requests submitted after the expiration of the 14-day window cannot be processed. We reserve the right to decline refund requests in cases of suspected fraud, repeated abuse of the refund policy, or unauthorized chargeback attempts.